The FCC adopted a Second Report and Order at its Open Meeting on November 17, promulgating rules requiring service providers to deliver more timely and actionable information to 911 facilities during network outages. The Commission hopes the new rules will streamline the network outage notification process and align the requirements imposed on different service providers.
Earlier this month, the FCC announced that its 2022 911 Reliability Certification System is now open for Covered 911 Service Providers to file annual reliability certifications. The filings are due on October 17, 2022. Failure to submit the certification may result in FCC enforcement action.
Background
In 2013, the FCC adopted rules aimed at improving
Last week, the Federal Communications Commission (FCC) entered into Consent Decrees with eight Covered 911 Service Providers for failing to timely file their required 911 reliability certification in 2020.
The Rules
As background, the FCC adopted rules in 2013 aimed at improving 911 network reliability. The rules require Covered 911 Service Providers (“Providers”) to
At its Open Meeting on April 22, the FCC adopted a Third Notice of Proposed Rulemaking seeking comment on proposed rules changes to 911 outage reporting. The proposed rules aim to help 911 call centers maintain emergency services and inform the public when to use alternatives to calling 911.
Customer Notification
One of the biggest
Earlier this week, the FCC Fined CenturyLink $400,000 and West Safety Communications $175,000 for a multi-state 911 outage that occurred in August 2018. To resolve the dispute, both companies also entered into a Compliance Plan.
The outage stemmed from an inadvertent switch configuration change, which disrupted the delivery of 911 calls in nine states. The